Customer Relationship Management (CRM)

eSharing markets a fully integrated customer relationship management (CRM) solution that provides you with the capability to easily create and maintain a clear view of customers from first contact through purchase and post-sales.

With tools to enhance your company's sales, marketing, and customer service processes — along with native Microsoft Office Outlook integration — we deliver and implement a fast, flexible, and affordable solution.

Our CRM solution helps you drive consistent and measurable improvement in everyday business processes.

• Marketing

  A clearer view of customers and more informed marketing investments

  Segment customer lists into distinct benefit groups and then market to one or more of the identified segments using a workflow-driven model. With our CRM solution, your marketing professionals can leverage tools for:

  • Customer Segmentation
  • Campaign Planning and Execution
  • Data Extraction and Cleansing
  • Analytics and Reporting
  • Marketing/Sales Collaboration Tools
  • Information Sharing Portals
  
  

• Sales

  Get more leads and close more business

  Access a complete view of customer data online or offline, and leverage tools that enable your sales professionals to get real-time access to leads, identify cross-sell and up-sell opportunities, and close more deals, faster. Our CRM solution provides:

  • Lead and Opportunity Management
  • Account and Contact management
  • Territory Management
  • Forecasting and Sales Analytics
  • Offline and Mobile Device Access
  • Quick Access to Products, Pricing, and Quotes
  
  

• Customer Service

  Provide more value to customers

  Respond faster to customer service issues and empower your service organization to anticipate, address and deliver consistent, efficient customer care that contributes to long-term business profitability. Our CRM solution provides functionality for:

  • Account and Contact Management
  • Case and Interaction Management
  • Product and Contract Management
  • Knowledge-Base Management
  • Service Scheduling
  • Workflow Across Teams and Groups
  • Service Reporting and Analytics

Fits Your People

With a familiar user interface, wizard-based tools, and close integration with Microsoft Office system productivity applications, our CRM solution helps you achieve the best fit for your people.

• Get started quickly in a familiar Microsoft Office Outlook environment designed to support fast user adoption and high utilization of your CRM solution without a typical Alt-Tab between Office Outlook and CRM.
• Empower users to work with familiar tools, such as Microsoft Office Word and Microsoft Office Excel spreadsheet software, to create their own dashboards and personal workflows with wizard-based tools without reliance on outside support.
• Provide role-tailored access to information and data both online and offline, giving people access to only the information they want and need—delivered in the way they want it.

Fits Your Business

Our CRM solution provides choice and flexibility in how you implement and customize your CRM application so you can achieve the best fit for your business.

• Automate business processes to unify line-of-business systems with flexible, easy-to-use tools.
• Design your solution utilizing easy to use point and click customization to quickly modify and extend CRM to work the way your business works to uniquely fit the needs of each business group.
• Align IT and business goals through a CRM system that meets both IT requirements and the business requirements enabling fast deployments, low-effort iterative changes and empowered business users.